Trust and Safety
- How do I communicate with a pet owner if there was an issue during a past booking?
- Can Rover deactivate my account?
- What is Rover’s feedback policy?
- How does the sitter profile review process work?
- What if there's an emergency?
- What do I do if I have concerns about the well-being of a pet in my care?
- How can I have a safe, stress-free stay?
- What do sitters need to know about the Rover Guarantee?
- What if a pet owner wants to pay me directly, not through the Rover site?
- What are the benefits of booking through Rover?
- How can I keep my Rover account secure?
- What if someone makes me feel uncomfortable?