Getting Started

• ★ Why am I getting an error message when I try to add my phone number?
• Do you accept cats and other animals?
• How do I sign up?
• Is Rover right for my pet?
• How do I log in to my account?
• How do I unsubscribe from Rover emails?

Account and Profile

• How do I exercise my rights under AVG?
• Feedback Feature for Sitters
• How do I memorialise my pet's profile?
• How do I change my name in my account?
• How do I reactivate my Rover account?
• How do I add, edit or remove a pet profile?

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Finding a Sitter

• How do I find a sitter or dog walker for my pet?
• How do I choose the right sitter?
• What services do sitters offer?
• How much time does the sitter rate cover?
• Where do I find a sitter's contact information?
• How do you evaluate sitters and dog walkers?

Booking and Meet & Greets

• ★ How do I contact a sitter or dog walker?
• ★ How do I modify a booked service?
• ★ How do I cancel a service?
• What's a recurring service?
• How do I view and manage requests from my Rover account?
• What qualifies as an extenuating circumstance?

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Payments

• Where can I find a receipt for my booking?
• When will I be charged for a service?
• How do I add or remove a credit card from my account?
• How do I use coupons, promo codes, and gift cards?
• What is the puppy rate and what age does it apply to?

Trust and Safety

• ★ What does Rover do to support safety?
• ★ What does the Rover Guarantee cover for pet owners?
• What can I do to ensure my pet will be safe?
• Why do I book and pay through Rover?
• What information does Rover share?
• What is Rover's review policy?