Inbox Help
What are Rover phone numbers and how do I use them?

Rover numbers allow pet owners and sitters to call and text each other while keeping their actual phone numbers private. Unique Rover numbers are assigned to each pet parent/sitter relationship. Once you’ve established a conversation with a sitter or pet parent, the Rover number for that relationship will remain the same, no matter how many bookings you have with the pet parent or sitter.

 

Rover Tip: To contact a Rover number, you must call or text from the number listed in your Rover account. To update or add a phone number, go here.

 

Where can I find a sitter or pet owner’s Rover number?

Everyone has the option to enable calls to their Rover number, whether it's pre-booking, only after booking, or not at all. It all depends on the person. The Rover number will be on your conversation page with that individual:

 

Rover app:

  1. Tap Inbox, then choose the conversation with the person you want to call.
  2. Tap the three dots at the top of the conversation details.
  3. Tap the Call option next to the person's name.

Web:

1. Navigate to your Inbox by selecting the conversation icon.

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2. Select a conversation in your inbox with the person you want to contact.

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3. Under Rover Number on the left, you’ll see their Rover number.

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Rover Tip: You can also find Rover numbers on your itinerary after booking.

 

How do I edit my Rover number settings?

Updating General Settings

1. Navigate to your Settings by selecting your name in the upper right corner of your screen. Select Settings.

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2. In the General tab under Private Rover Number, use the dropdown menu to choose when others can call your Rover number.


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3. Select Save Settings.

 

Updating When an Individual Can Contact You

1. Navigate to your Inbox by selecting the conversation icon.

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2. Select a conversation in your inbox with the person you want to update.

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3. Under Rover Number on the left, use the dropdown menu to personalise when this individual can contact you.

 

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