Inbox Help
How do I book with a pet owner or create a repeat booking?

In this article, we'll go over:

 

Booking With a Pet Owner

Pet owners will select the Contact button on your profile to initiate a booking request. 
Contact S button profile UK.png
Once the pet owner has submitted their request, it'll show in the Pending requests section of your inbox. Here's how to book the stay:

Web

1. Respond to the request as quickly as you can. Owners are more likely to book with sitters who promptly reply to their request.

2. Review the details of the booking to make sure the request is a good fit for you. You can see more details about the pet by clicking on the pet's profile.

3. Before booking, make sure to have a Meet & Greet, this is a great opportunity to get to know the pet owner and pet and ask questions that weren't covered in the request. To learn more about how to schedule a Meet & Greet check out this article.

4. When you and your pet owner are ready to book, either one of you can select Book it now.
5. After the Book it now button has been selected, the owner has 72 hours to book the request. After 72 hours, the request expires. It’s easy to renew the request, though, check out this article to learn how.

Once a request is booked, it automatically moves to the Upcoming bookings section of your inbox.

If the booking isn't a good fit, let the owner know via Rover Messages, then archive the request. If you don't archive the request, you may not show in search for those dates sice you still have a pending request. You can learn more about archiving requests here.

App

Once you’re in contact with a pet owner, typically after they’ve contacted you, you can continue messaging with them in the Rover app. Here’s how:

  1. Tap Inbox at the bottom of your screen.

    App_Android_and_iOS_inbox_icon_UK.jpg

  2. Tap Pending for unbooked stays or walks.

    iOS                                                                    Android

    App_iOS_inbox_1_UK.jpg.jpg         App_Android_inbox_pending_UK.jpg

    Or
    Upcoming for booked stays that are upcoming or in progress.


    iOS                                                                     Android

    App_iOS_inbox_upcoming_UK.jpg          App_Android_inbox_UK.jpg

  3. Tap the mailbox icon at the top left of your screen to see your Past bookings or Archived requests (iOS only, for Android you'll be able to see all requests in the inbox section of the menu).

    App_iOS_inbox_upcoming_post_box_UK.jpg

  4. Tap the conversation you’d like to continue. You can write a message and attach photos or videos, then tap send.

 

Repeat Bookings

A pet owner wants to book with you again, that’s great! You can make their next stay even better than the last by creating a new booking for them:


Web

  1. Navigate to your Inbox by selecting the conversation icon.

All languages S Inbox sign marked .png

2. Go to Past bookings, then select the View past customers link.

3. Locate the pet owner you’d like to book with and select Make A New Booking. Pro-tip: you can use the search box to filter your bookings by the owner's or pet's name.

Repeat_O_your_bookings_UK.png

4. Enter the service details and include a message to your pet owner. Then select Send request to send the booking request to your pet owner.

5. Visit the Pending requests section to review your request. If everything looks good, select Book it now to finalize the booking.

Need to make a change to the request? Visit this article for more information.

 

 

App

  1. Tap Rebook at the bottom of the screen.

    App_ALL_rebook_icon_UK.jpg

  2. Locate the pet owner you’d like to book with and the service you’d like to book, and tap Rebook.

    App_ALL_repeat_rebook_UK.jpg

  3. Enter the service dates, select the type of service, write your pet owner a message, and then select Send Request to send the booking request to your pet owner.
  4. Locate and select your new request under the Pending section. There you can adjust the service dates, pets, and price before booking if needed (see this article for more details).
  5. Select Book it now to request payment from your pet owner and finalize the booking.

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