Rover offers the Rover Guarantee for all services booked through Rover. Simply put, the Rover Guarantee is our commitment to you in the rare instance that something goes wrong during a booking.

The Rover Guarantee reimburses members of our community for costs arising from certain injuries or damages that occur during a service booked and paid through Rover. The injuries or damages must result from care provided during a Rover stay or walk, and the Guarantee reimburses in the event the sitter or walker is unwilling or unable to pay those costs.

To learn more about the Rover Guarantee, including more details on what's covered, minimum contributions and limits, check out our Rover Guarantee page.

If you have a health or safety concern related to a Rover service, we're here for you at 020 225 1225.