Your card is charged at the time of booking, similar to reserving a flight. You will see an authorization charge for the transaction, but this will drop off within 3 to 5 business days. Rover holds onto the funds and releases payment to your sitter or dog walker two days after the service is complete.
Important: Booking and paying on Rover is required, per our Terms of Service. Never pay by cash or cheque—this could expose you to fraud and makes your stay or walk ineligible for the Rover Guarantee and dedicated support. Go here for a step-by-step guide on how to book and pay on Rover.
Have questions? We're here for you! Contact Rover Support at 020 262 2332 from Monday to Saturday from 9 am to 6 pm. Or, submit a help request by navigating to the bottom of any page in the Help Centre and selecting Contact Support.