It doesn’t happen often, but if the sitter or dog walker you booked has to cancel at the last minute, we’ll work with you to find a new sitter or dog walker.
When we're informed of a sitter cancellation, we'll get in touch with you ASAP, but you can also reach out to us directly. You can contact us here.
- If a sitter or dog walker cancels your booking within 7 days of your service start date, we’ll give you a full refund and provide a 20 euros credit to help cover the cost of a new service.
If a sitter cancels an overnight stay within 24 hours before the booking starts, you’ll receive a 50 euros credit to help cover the cost of the new service.
- If any day of your booking falls on one of our recognised holiday dates and a sitter or walker cancels the booking within 14 days of the service start date, we’ll also give you a refund.
Note: If the pet care provider cancels the booking because of a lack of information from the pet owner or pet aggression, then the owner will have to cover the total cost of any new booking.