We hope it never happens on your watch, but should an emergency arise—such as an injured, sick, or lost dog—call Rover's Trust & Safety team at 020 225 1225 to report it immediately so we can help resolve it as quickly as possible.
Tip: Whether you’re a dog owner or a sitter, you can help prevent some situations from becoming emergencies by having on hand the most up-to-date records of your dog’s or the dog owner’s dog’s medical history, immunisations, diet, and special needs. Your Meet & Greet before the booking is a good time to discuss this information.
Rover offers the following services in case of emergency:
• Emergency Support: Rover's Trust & Safety team is standing by around the clock to help you if an emergency arises.
• The Rover Guarantee: Rest assured, every stay is backed by the Rover Guarantee. Learn more about what's covered under the Guarantee here.
• Sitter Resources: Discover posts covering how to prevent dog escapes, read dog body language, and much more here.