If you wish to permanently delete your Rover account, you can submit a request through Rover’s Privacy Management Centre, or from the Settings page of your account. 

Here are some things to keep in mind before you submit a data deletion request:

• The deletion process may be completed within 30 days, but we could need additional time as permitted under local regulations. We may retain certain information as required or permitted by law.
• After your account is deleted, you won’t be able to recover it.
• You can learn more about your data subject rights by visiting Rover's Privacy Statement.
  
  

Note: If you're using the data deletion process to resolve an account issue (like receiving an error message that your phone number or email is already in use), please send a message to Rover Support instead. They can provide assistance more quickly for any account-related issues.

How to submit a data deletion request

Before you get started, make sure you've disabled any pop-up blockers on the device you're using. Pop-up blockers may prevent certain screens from appearing that you'll need to fill out in order to complete your request.

Rover app

1. While signed in, tap Settings.
2. Tap Account settings.
3. Select Delete or deactivate your account.
4. From there, scroll down to the Account deletion section and click the Privacy Management Centre button.
5. From the Privacy Management Centre, tap the arrow next to Data rights and select Delete your data at the bottom. 
6. This will open a request form.
7. Fill out the Personal Details section on the form, then hit Submit.

Computer

1. From your Rover account, click on your name and select Settings from the dropdown menu.
2. At the bottom of the page, select Delete or deactivate your account.
3. From the Deactivation and deletion page, scroll down and select the Privacy Management Centre button. This should open a pop-up page.
4. From the Data Rights tab, press Delete your Data and fill out the form, then hit Submit.

From the Privacy Statement page:

Rover app:

1. Tap Settings, then Your privacy choices. 
2. Select the Privacy Management Centre button.
3. Tap Overview, then select Data rights.
4. At the bottom, select Delete your data. 
5. Fill out the form, then hit Submit.

Computer:

1. Navigate to the Your Choices section in the Rover Privacy Statement.
2. Press the Privacy Management Centre button.
3. From the Data Rights tab, press Delete your Data and fill out the form, then hit Submit

Next steps

• You'll receive an email from Rover asking you to verify your identity before proceeding with data deletion. You have 7 days to complete this request.
• Once you've verified your identity, Rover's Data Privacy team will review your request and they’ll provide updates via email.